I cannot register my return. What can I do?

Don't worry, we'll help you. If you don't send your return through us Returns portal still about that Registration form for returns To register, please contact our customer service at: support@artzt.eu . Please note that processing time can take up to 30 days. If you would like to return a purchased item within 14 days of ordering, you can do so without giving any reason Right of withdrawal make use. Please fill this out Sample cancellation form completely out. Please do not return items to us without notice. We cannot process unannounced returns.

Why can't I select all products when returning via the returns portal?

Please note that hygiene and consumable items cannot be exchanged. These include, for example, Ice Power brand products, breathing trainers and tapes. Unfortunately, these products cannot be returned and are automatically hidden in the returns portal when the label is created.

I am a specialist retailer and did not order from your online shop. How can I return orders?

As a specialist dealer you can use our Registration form for returns use. Please note that processing time can take up to 14 days.

How long does it take for my return to be processed?

Return about that Returns portal : Up to 7 days Return about that Form for registering returns : Up to 14 days Manual returns via our customer service: Up to 30 days

Returns for orders on artzt.eu

Your satisfaction is important to us. That's why you can send almost all unused items back to us free of charge via our shipping partner DHL within 100 days of receipt. Use our returns portal and easily create your own returns label.

Personal customer service

Free shipping from 49 € in DE

Free returns in DE

100 days right to return